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Get answers to questions that other users have asked.
1. How do I start the service?
You start the service from the main menu or under the programs folder. Look for a blue icon with Numo
3. What does it cost to use the service?
You can try out the service completely free of charge for the first 2 weeks. There may be additional costs for data traffic through your telecommunications operator. The service costs Kr. 30,- per month (varies per country). Payment is every month in advance via your mobile bill or charged directly to your top-up card.
4. I cannot search what is wrong?
If you have previously used the service on your phone there will probably be no fault with your phone. It may be disruptions to the mobile network, but this does not happen often. If this is the first time you have used the service, it is likely that you have not chosen the correct access point on the phone. When you start the service you will receive a prompt to choose an access point in order to connect the service to the Internet. Try the different access point that you receive as alternatives. Since you have managed to download the application, one of the access points already available to you will be correct. If you cannot find the correct access point, you should contact your telecommunications operator and have the correct settings sent to you.
5. Why can I not see who is calling?
There can be 3 different reasons why you cannot automatically see who is calling: 1. you do not have 3G coverage. 2. Under <settings> in the service you can choose whether or not auto search should be active. This can be deactivated. 3. After you have installed the service you must switch your phone off and on before the service will work. If none of these points help you to resolve the problem, we recommend that you uninstall the program and then reinstall it again.
6. Do I need special Internet/WAP settings?
You only need standard WAP settings in order to use the service. If you manage to download the service you will already have the correct settings. If you are unable to get the service to work and receive an error message related to the Internet, WAP or data traffic when you are to use the service, you should contact your telecommunications operator and have the correct settings sent.
Need more help?
Talk to a support person to get the answers
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Norway: support.NO@numofinder.com
(+47) 815 005 25
Sweden: support.SE@numofinder.com
(+46) (0) 8 410 690 09
Finland: support.FI@numofinder.com
(+358) (0) 9-3489199
Denmark: support.DK@numofinder.com
(+45) 657 412 20
Germany: support.DE@numofinder.com
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